Practice using Scripting Language. Read the following scenarios;using the reinforcement or redirection feedback formulas, create the appropriate feedback for each scenario. Type in your answers in the boxes below and print them for your future reference. Compare your answers with the ones provided by clicking on "Answers" on the bottom of this page.

Scenario One

Jon did an excellent job preparing a detailed statistical report for you prior to your budget meeting with the Director. In fact, it was so good you would like Jon to share the format he used with other managers at the upcoming monthly managers’ meeting.

I (verb)

on how you (behavior)

which (impact)

and I (appreciation)

Scenario Two

Tara has always been the champion of good customer service in your work unit; in fact, you have received many reports from people in other departments about how good her people skills are. But in the last 4 weeks, Tara has become very impatient with her coworkers and external customers. She has been making harsh comments to some staff members and ignoring others.

I (verb)

(pause, listen)

because (behavior)

(pause, listen)

and that means (consiquences)

(pause, listen)

what is needed is (change/result)

(pause, listen)

and I would like (problem solve)

Scenario Three

Jennifer has wanted to grow in her career since coming on board. Her manager, Carson, always talks a hard line about advancement and opportunity in the company. Jennifer rarely sees the results in terms of promotion and new learning opportunities for herself and other employees. Jennifer feels a strong need to provide feedback upward to Carson about her desire to experience some new opportunities and growth.

I (verb)

(pause, listen)

because (behavior)

(pause, listen)

and that means (consiquences)

(pause, listen)

what is needed is (change/result)

(pause, listen)

and I would like (problem solve)

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